Booking Terms

1. Who we are

Wheelie Bin Cleaner is operated by WHEELIE BIN CLEANER LTD. Company number: 16454824.

Our business address is 1-5 Victoria Street, Chadderton, Oldham, OL9 0HH, United Kingdom. You can contact us at [email protected] or 020 7946 0282.

2. These terms and your booking

These terms apply to consumer bookings made through https://wheeliebincleanerltd.co.uk, by phone, or through a personalised offer. Please read the service description, price, date, cancellation policy and checkout wording before submitting a booking.

Your request becomes a binding contract when we accept it and provide a booking confirmation. If we cannot accept it, we will tell you and return any payment taken. You must be at least 18 and authorised to arrange the service at the property.

3. What we will provide

A wheelie-bin booking covers the number of bins and collection date shown at checkout. Cleaning takes place between 06:00 and 14:00. You do not need to be home, but the selected bins must be empty, accessible and placed by the street or agreed collection point.

We will provide the service with reasonable care and skill. Images, estimates and descriptions explain the service but minor practical differences may arise at the property. Extra work is included only when agreed in writing, together with any additional price.

4. Prices and payment

The total price, including any applicable tax or mandatory charge, is displayed before you submit the booking. Personalised offers apply only to their stated service, recipient, period and restrictions and cannot be exchanged for cash.

For public wheelie-bin bookings, no payment is taken when the booking is placed. We securely verify the card with a £0 authorisation. The service price shown at checkout becomes due after the cleaning has been completed. This website does not store the full card number or security code.

You must provide accurate billing information and have permission to use the selected payment method. If a payment fails, we may pause or cancel the booking after giving you a reasonable opportunity to correct it.

5. Your responsibilities

• Provide complete and accurate contact, property, access and service information.
• Ensure the property and any equipment or bins to be serviced can be reached safely at the agreed time.
• Tell us before the appointment about hazards, fragile items, alarms, pets, parking restrictions or special access requirements.
• Obtain any landlord, occupier or third-party permission needed for the work.
• Treat workers respectfully and do not request unsafe, unlawful or materially different work.

6. Appointment times, access and delays

Appointment times and service windows are shown in the confirmation. We will take reasonable care to attend as agreed, but traffic, weather, earlier jobs, safety issues or events outside reasonable control can cause delay. We will contact you when a material change is known.

If we cannot gain agreed access or safely perform the service, the booking may be treated as a late cancellation under the cancellation policy.

7. Cancellation and rescheduling

You may cancel or reschedule a Wheelie Bin Cleaner appointment without a cancellation fee if we receive your request no later than 24 hours before the appointment's scheduled start time.

Cancel through our contact page, email [email protected], or call 020 7946 0282 during Monday–Sunday, 07:00–18:00. A cancellation takes effect when we receive it; keep any confirmation we send.

Cancellations with less than 24 hours’ notice

If we receive the request less than 24 hours before the scheduled start, a reasonable late-cancellation fee might apply. The same may apply if nobody provides agreed access, required items are unavailable, or the appointment cannot proceed for a reason within the customer’s control.

Any fee will reflect the time reserved and costs we cannot reasonably recover, will never exceed the agreed service price, and will be communicated before it is collected. We may waive it where circumstances were exceptional or the lost appointment could be reallocated.

Your statutory cancellation rights

A consumer who books online or by phone will normally have a legal 14-day cancellation period beginning the day after the contract is made. This right is separate from our 24-hour promise and nothing in this policy limits your statutory rights.

If you choose an appointment within that 14-day period, submitting the booking is your express request for us to begin the service during the cancellation period. If you then cancel after work has begun, we may charge a proportionate amount for work already supplied. The statutory right ends once the service has been fully performed after your express request and acknowledgement.

If we cancel or cannot attend

If we cancel, we will offer a suitable replacement appointment or return any amount paid for the service. No customer cancellation fee applies. We are not responsible for losses that could not reasonably have been foreseen when the booking was made, but this does not affect rights that cannot legally be excluded.

Refunds

Where a refund is due, we will make it to the original payment method without undue delay and, where the law requires, within 14 days after we are told of the cancellation. Bank processing times are outside our control.

8. Problems with the service

Tell us promptly at [email protected] if the service does not match the agreed scope or was not carried out with reasonable care and skill. Include the booking reference and, where useful, photographs. We will investigate and may repeat the affected work, reduce the price or provide another remedy required by law.

9. Our responsibility to you

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. We are not responsible for business losses arising from a consumer booking, pre-existing damage, inaccurate information supplied by you, or loss that was not reasonably foreseeable.

Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability or consumer right that cannot legally be excluded.

10. Personal information

We use personal information as described in our Privacy Notice. Card details are entered in the payment provider’s secure form; this website receives payment status and transaction references rather than the full card number or security code.

11. Other important terms

We may transfer our rights or obligations only where this does not reduce your protections. You may transfer yours only with our written agreement. If one provision is unenforceable, the others continue. A delay in enforcing a right does not waive it.

These terms are governed by the law of England and Wales. You may bring proceedings in the courts of the part of the United Kingdom where you live, and you keep any mandatory protections provided by that law.